Shipping policy

Shipping Policy

Last Updated: 4th November 2024

At Clovello Ltd, we are committed to providing you with the best shipping experience possible. Below are the details regarding our shipping policies.

1. Shipping Methods

We offer one simple and fast shipping option: Standard Delivery Shipping

2. Processing Time

Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been dispatched.

3. Shipping Costs

Shipping costs are calculated at checkout based on the order value. Standard Delivery Shipping is £3.95 for all orders under £50.00 Shipping costs are free on all orders over £50. We currently only offer shipping to United Kingdom based locations.

4. Delivery Times

Estimated delivery times are as follows:

• UK Standard Shipping: 3 to 5 business days

Please note that delivery times may vary during peak periods or due to unforeseen circumstances.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email with tracking information so you can monitor the progress of your shipment.

6. Delivery Issues

If your order does not arrive within the estimated delivery timeframe, please contact us at customercare@clovello.com, and we will assist you in resolving the issue.

7. Order Changes and Cancellations

If you wish to change or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations if the order has not yet been processed or dispatched.

8. Lost or Damaged Items

If your item is lost or damaged during shipping, please contact us within 5 working days of the estimated delivery date. We will work with you and the shipping carrier to resolve the issue.

10. Contact Us

If you have any questions about our shipping policy or your order, please reach out to us at customercare@clovello.com.